Return Policy

We offer 30 day money-back guarantee for TTB Internet Security and its subscription. If the end-users have purchased directly from us and follow all the instructions in this return and refund policy within 30 days of the date of the purchase, we will return the 100% of the price they paid.

Before you start, please read all the instructions and limitation described in this return and refund policy. You can let us know if you are not satisfied with your purchase. Our return policy is independent of any statutory rights that you may have under any law.

  • You can only request for return or refund within the 30 days of its purchase.
  • Handling, Shipping, and any applicable tax are totally non-refundable.
  • If you return TTB internet security, you must agree to uninstall and delete all copies from all your devices.
  • Please note that the return and refund eligibility may differ when purchased or billed through a third-party (e.g. App Store, reseller, retailer, vendor, service provider, etc)

We do not grant return and refund for the purchase if:

  • You have completed the purchase more than 30 days to the date you requested a return and refund.
  • CD, DVD or any other physical medium on which we provide a solution is defective or damaged.
  • The product is without proper billing.
  • If you need more info on return and refund policy of TTB Internet Security, you can call us on our toll-free number.

Cancellation & Refund Policy

Techboy Solutions offer a 30 day money-back guarantee on subscriptions for certain Services and Solutions that the end-user purchases directly from us through our online retail stores or through our partner e-commerce stores. If your purchase qualifies, and you follow all the instructions in this “Cancellation and Refund Policy” within 30 days of the date of purchase, we will terminate your subscription and refund 100% of the price you have paid for your then-current Subscription Term.
We also allow you to cancel your subscription and request a refund (prorated for the unexpired or unused portion of the Subscription Term) if we provide notice to you that we are amending the End User License Agreement we entered into with you in respect of such subscription and/or Solution (the “EULA”), and you object to such amendment within 30 days of the date of such notice.
If your subscription is conditioned on you paying a fee or charge, and if we have not received payment by the 15th day following the payment due date, you will be deemed to have surrendered your license to use the Solution, and the license will terminate immediately without further action by you or us.

REQUESTING A CANCELLATION AND REFUND FROM US

Before you start, please read all the restrictions and limitations described in this Cancellation and Refund Policy. If you qualify for a cancellation and refund on your purchase, and you purchased the subscription directly from us through our website or from our partner e- commerce stores, please follow the instructions below:

Products Purchased from Us and Subscriptions You Terminate for Notified Amendments to the EULA

To request a cancellation and refund for a subscription you purchased from our website, or to terminate a subscription because you object to an amendment to the EULA we have notified to you, please find the confirmation email or invoice we sent directly to you in connection with your purchase, because it will tell you which department you will need to contact (which may not be the brand name on the Solution) and will contain certain other information you must provide us in order to request your cancellation and refund.

Products Purchased from Our Partner E-commerce Stores

To request a cancellation and refund on a subscription and/or Solution you purchased from our partner e-commerce stores, you must provide us with the email address you used at the time of purchasing the subscription/solution and the Transaction ID of the purchase.
You can find the Transaction ID by:

  • finding the email sent on your email address to confirm your purchase; or
  • logging into the e-commerce account and then finding the specific transaction in the Orders section.

Once you have both these details, click on Request a Refund from TTB and follow the instructions on the linked page.

RESTRICTIONS AND LIMITATIONS

Restrictions Regarding Products Purchased from a Reseller (including a Physical Store or Online Store (eg. Amazon.com))

To request a refund on a subscription and/or Solution you purchased from a physical bricks- and-mortar store, the Amazon website or any other reseller (not mentioned above), rather than directly from us, please contact the reseller regarding its cancellation and refund policy and any request for a refund. We do not grant refunds on those purchases.

Restrictions on Refunds to Resellers, Distributors and Channel Partners.

If you purchased a subscription and/or Solution for resale to a third party, you have a right to receive refunds only if the right is granted by your Reseller Agreement, Distribution Agreement, Channel Partner Agreement or other agreement with us. Please review your agreement with us before requesting a cancellation and refund.

Other Restrictions.

We do not grant cancellations and refunds for the purchase of any:

  • Solution if you completed the purchase more than 30 days prior to the date you requested a cancellation and refund
  • CD, DVD or other physical medium on which we provide a copy of a Solution, unless the physical medium is defective,
  • service we have fully performed prior to the date you requested a cancellation and refund,
  • Solution with respect to which you have violated our Acceptable Use Policy,
  • Solution with respect to which you have violated our End User License Agreement.